11/23/2023 0 Comments Should i correct a typo in email![]() ![]() You can move this generated piped text to anywhere in your email. This adds Piped Text for the opt out link in your email.Survey URL: Insert the entire survey URL into the email.Survey Link: Insert text that says “Take the survey.” When you click it, it’ll link to your survey.Custom Survey Link: Type out text you want respondents to click that’ll link them to the survey.If you’ve removed the survey link and need to add one back in, follow the steps below: See the Link Type page for more assistance. Your survey link Piped Text is dynamic and will change to an Anonymous Link if you tell it to under Show Advanced Options. Qtip: If you removed the survey link Piped Text because you want to paste in your Anonymous Link instead, this is incorrect. Using a “From Address” that your organization has already configured for use.Contacting your Brand Administrator and requesting that they configure the domain for use within Qualtrics per the instructions here.Using one of the Qualtrics “from” addresses.Using the default “From Address” that is populated automatically in your message editor when you click Compose Email.To fix this issue, you have a few options: This error usually appears when you are using a custom “From Address” that has not been configured for your brand. If you go to send out your email and see a red triangle above your “From Address” that says “invalid domain”, this means the domain of your “From Address” cannot be used to send emails from Qualtrics. ![]() The Brand Administrator will be listed on the same Account Usage page. If you need access to more emails, your Brand Administrator may request a limit increase by contacting support. Qtip: Academic brands have a default weekly limit of 300K emails. If this issue persists, reach out to Qualtrics Support so they can escalate this error. There was a communication failure of some kind. Please contact Qualtrics Support to troubleshoot further. Wait until the limit resets and then try sending the email again. Your organization has reached its weekly email limit. The subject or message has not been set for this distribution. Qualtrics was unable to connect to your organization’s email server. This is likely because you have not set up your SMTP relay correctly, or the server you’ve established an SMTP relay with is down. Contact your organization’s IT team to ensure these settings are configured correctly. Your organization’s email server is misconfigured. This is likely because you have not set up your SMTP relay correctly. Please look into setting up a custom FROM domain or an SMTP relay with your IT team. Your organization is not authorized to send from this domain. A reminder cannot be sent before the initial survey invitation has been distributed. The initial survey invitation has not been distributed. The subject or message has been deleted from the library. This means the mailing list or members of the mailing list were deleted. The recipient(s) for this distribution have been deleted. Contact your Brand Administrator to activate your account. You either need to ask the survey owner to collaborate on it with you, or, if your colleague has left the company, ask that your Brand Administrator transfer the survey to you. Your Brand Administrator must reach out to your Account Executive. Your organization has exceeded the number of allowed emails. If you belong to an academic brand, reach out to Qualtrics Support. You have exceeded the number of allowed emails for your account. Contact your Brand Administrator. This usually means “Access Mailer” needs to be enabled. Contact your Brand Administrator to make sure you have the necessary email permissions enabled. If you are a Brand Administrator, please reach out to Qualtrics Support for more information. Your organization’s access to Qualtrics has been suspended. The table below provides a list of error codes and possible solutions. Distribution Error CodesĮrror codes can appear at the top of a survey invitation distribution to specify why it hasn’t been sent. Qtip: Additionally, for help making sure your emails don’t get caught in spam filters, check out the linked support page. ![]()
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